DISCLOSURE Statement

LICENSING INFORMATION

Lance Wickens FSP#69681
Insurance Adviser at Beach Insurance FSP #721431
Email: lance@beachinsurance.co.nz
Phone: 021536968
www.beachinsurance.co.nz
19A Tennyson Ave, Takapuna, Auckland 0622
FAP Licence: NTF220830154

Wickens Broking Limited (FSP721431, trading as Beach Insurance) holds a licence issued by the Financial Markets Authority to provide financial advice.

Nature and Scope of the Advice

Wickens Broking Limited provides advice to our clients about their Life insurance, Health insurance, Disability insurance and Kiwisaver. Wickens Broking Limited provides financial advice in relation to these financial advice products. We only provide financial advice about products from certain providers:

For Life, Trauma and Disability insurance, we work with six companies – AIA, Asteron Life, Chubb, Fidelity Life, Partners Life and Resolution Life.

For Health insurance, we work with five providers – Accuro, AIA, nib, Partners Life and Southern Cross.

In providing you with financial advice, we will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.

I may refer you to other service providers, including Generate Kiwisaver and Generate Managed Funds.

For Generate Kiwisaver I will receive an upfront referral fee between $50 and $300 depending on the size of your kiwisaver balance, in the event that you open an account. This fee is paid to me by Generate.

For Generate Managed Funds I will be paid on ongoing commission of 0.125% of your balance. The Generate adviser will provide general advice on the Generate Kiwisaver Scheme and information on Generate Managed Funds.

Fees and expenses

Wickens Broking Limited does not charge fees, expenses or any other amount for any financial advice provided to its clients.

Conflicts of interest and incentives

Wickens Broking Limited receives commissions from the providers on whose products we give financial advice. If you decide to take out insurance cover the provider will pay a commission to Wickens Broking Limited and to your financial adviser. The amount of commission is based on the amount of the insurance premium. From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Wickens Broking Limited monitors these registers and provides additional training where necessary. Wickens Broking Limited performs an annual review of our compliance programme.

 

Complaints Handling and disputes resolution

If you are not satisfied with our financial advice service, you can make a complaint by emailing lance@beachinsurance.co.nz or by calling: 021 536 968. You can also write to us at: PO Box 331345, Takapuna, Auckland 0740. When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman on 0800 888 202. IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint. You can also contact IFSO Disputes Resolution Scheme by emailing complaints info@ifso.co.nz or you can write to them at: PO Box 10-845, Wellington 6143.

Duties information

Wickens Broking Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

  • exercise care, diligence and skill in providing you with advice

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice). This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at ​https://www.fma.govt.nz.